Customer Service

Sport Mafia Customer Service
The mission of “Sport Mafia” is to give to you a wide range of sporting media, to provide up to the minute and accurate information, and to offer services and programs desired. In fulfilling this mission, “Sport Mafia” strives to act as the most convenient point of access for the needed materials and information and to actively seek to make community members and organizations aware of “Sport Mafia” resources and services.

In fulfilling its mission, “Sport Mafia” strives at all times to provide excellence in customer service. Excellence in customer service means that educated and knowledgeable providers are ready to assist viewers in finding the materials and services they want and need. Excellence in customer service also means that the providers will try to offer services in a fair manner that treats everyone with courtesy and respect and asks for courtesy and respect in return.

The following elements are emphasized in providing public service:
1. “Sport Mafia” providers will treat every patron with equal respect and every request with equal importance. 2. Courtesy and attention to the needs of the “Sport Mafia” user will be the key to all interactions. providers will try to be flexible in meeting “Sport Mafia” viewers’ needs. Whenever possible, judgment calls will be made in the viewers’ favor. 3. Skilled “Sport Mafia” providers will use their knowledge of “Sport Mafia” resources to fulfill requests in a timely manner or else present alternatives when requests cannot be met immediately. 4. “Sport Mafia” rules and procedures exist to make “Sport Mafia” resources available on an equitable basis. If anyone has a question about why the “Sport Mafia” has a policy or if the purpose of a policy is not understood, an explanation should be provided or else referred to a supervisor or the director of the “Sport Mafia” 5. The ultimate goal of “Sport Mafia” is to meet “Sport Mafia” viewers’ expectations for service while fulfilling the “Sport Mafia” mission. Any comments are welcome regarding how well those expectations are being met.

Ethics:
All “Sport Mafia” viewers deserve equal consideration and dignity for their requests for “Sport Mafia” providers will seek to carry out the mission of the “Sport Mafia” in a way that provides optimum service to all.

“Sport Mafia” providers recognize the confidentiality rights of “Sport Mafia” viewers. As a result, “Sport Mafia” providers will not reveal the identity of people using “Sport Mafia” materials to a third party nor will “Sport Mafia” providers reveal the items checked out on another patron’s make up.
All requests for information will be considered confidential and such requests will never be discussed with a third party, except with another librarian for the purpose of answering the question. Members will respond to inquiries with the best factual information available but will refrain from offering personal opinions or advice in response to queries. In particular, “Sport Mafia” providers may direct viewers to sources of consumer information, but they will not recommend products or services.